2. One-Time Secure Login - Only registered Key or Billing Contacts can review profiles. If you’re one, click the link in our email and enter your email for validation. A one-time secure link will be sent to your mailbox for immediate access to the SUPERHUB MyHUB after verification. Each link is valid for 10 minutes for security purposes. Request a new link for subsequent logins. 
3. Enter Profile Center - After you login MyHUB, you can easily find and select Profile Center on the menu bar to enter.
4. Profile Center - Contact Review Page
a. 1-hour Session Time - Each successful login grants a 1-hour session. The remaining time, visible at the top-right corner, indicates the duration before the session expires.
b. Optimized for Desktop Mode - For an optimal experience with the Renewal Center, use a desktop computer or set your mobile browser to desktop mode.
c. Contact Page - Post-login, you can access the Profile Center’s Contacts Page.
i. The main purpose of Profile Center - The Contacts Page in the Profile Center provides quick access to review all registered contacts authorized to access and manage your company account.
d. Review Contact Data - Each registered contact’s information, including major contact details, assigned key roles, and associated system permissions, is displayed in separate rows.
i. Contact: Includes email address, name, phone number, and job title.
ii. Key Contact: The contact’s role as a Key Contact, which could be Primary Key Contact, Other Key Contact, or Contact without Key Contact Role assigned.
iii. Billing Contact: The contact’s role as a Billing Contact, which could be Primary Billing Contact, Other Billing Contact, or Contact without Billing Contact Role assigned.
iv. Billing Copy To: An email address registered to receive invoice notifications. This is not a formal contact type, and it’s recommended to update it to a formal Billing Contact if necessary.
v. MyHUB: Indicates whether the contact can log in to “Profile Center” to review and update contact info, “Renewal Centre” to review and confirm renewal offers, and "Billing Center" to review and download invoices and the latest account balance. Note that different contact roles have different access rights in each center within MyHUB. For example, a Key Contact has full access rights, while a Billing Contact has read-only rights.
vi. Support Center: Indicates whether the contact can access another customer portal under MyHUB to report faults, submit inquiries, check ticket status, and download ticket history.
e. Description of Contact Role's Default Associated Rights and Access Permission
i. Permissions for each role follow a default design and cannot be customized for non-standard system permission requests. The following table shows the standard rights and access permissions for various customer service systems for Primary Key Contact, Other Key Contact, Billing Key Contact, and Other Billing Contact.
Apart from the above-mentioned terms definition, the following explain more.
- "Account Management" - Refer to the rights to update account and contact information, request changes in subscriptions and quantity, adopt related services, arrange onsite tasks, authorize token use, and receive security alerts.
- "Billing Management" - Refer to the role responsible for core billing matters, including receiving invoices and billing alerts, and downloading invoice copies.
- "Global Admin for Microsoft Admin Center" - Refer to the role with Global Admin for Microsoft Admin Center assigned.
- "eNewsletter" - Refer to those who receive the latest updates on Solutions & Services, promotional offers, and tech updates.
5. Profile Center - Create New Contact
a. Create New Contact - Click on this to open a pop-up window and create a new contact for the company account.
b. In this page, you can
- Input Contact Info - Enter the email, name, phone number, and job title of the contact. These details are required to create a new contact.
- Assign Key Contact Role - Specify if the new contact will be a Key Contact, and if so, whether they will be the “Primary Key Contact” or an “Other Key Contact”. If not, select “N/A”.
- Reassign Current Key Contact Role
- If the new contact is assigned as “Primary Key Contact”, specify if the current Primary Key Contact will be reassigned as “Other Key Contact”.
- If the new contact is assigned as “Other Key Contact”, and the maximum quota of four Other Key Contacts per company account has been reached, specify which current Other Key Contact will be removed from the “Other Key Contact” role.
- Assign Billing Contact Role
- Specify if the new contact will be a Billing Contact, and if so, whether they will be the “Primary Billing Contact” or an “Other Billing Contact”. If not, select “N/A”.
- If there is already a Primary Billing Contact, specify if that will be reassigned as “Other Billing Contact”.
- If the new contact is assigned as “Other Billing Contact”, and the maximum quota of four Other Billing Contacts per company account has been reached, specify which current Other Billing Contact will be removed from the “Other Billing Contact” role.
- Important Note of Updating Contact Information
- After submitting changes, note that they will not be processed immediately. Our Customer Service team will process your request within 24 hours and will reach out to your Primary Key Contact for clarification if needed.
6. Profile Center - Edit Current Contact
a. Edit Current Contact - Click on the three-dot “…” function key at the far left of each row. A pop-up option will appear, allowing you to select “Edit” to modify the current contact’s details.
b. In this page, you can
i. Input New Contact Info Value - Edit the current contact’s email, name, phone number, and job title. These details are required and cannot be left blank after an update.
ii. Assign Key Contact Role - Specify if the current contact will be a Key Contact, and if so, whether they will be the “Primary Key Contact” or an “Other Key Contact”. If not, select “N/A”.
iii. Reassign Current Key Contact Role
1. If the edited contact is assigned as “Primary Key Contact”, specify if the current Primary Key Contact will be reassigned as “Other Key Contact”.
2. If the change involves assigning an “Other Key Contact”, and the maximum quota of four Other Key Contacts per company account has been reached, specify which current Other Key Contact will be removed from the “Other Key Contact” role.
iv. Assign Billing Contact Role
1. Specify if the current contact will be a Billing Contact, and if so, whether they will be the “Primary Billing Contact” or an “Other Billing Contact”. If not, select “N/A”.2. If there is already a Primary Billing Contact, specify if they will be reassigned as “Other Billing Contact”.
3. If the change involves assigning an “Other Billing Contact”, and the maximum quota of four Other Billing Contacts per company account has been reached, specify which current Other Billing Contact will be removed from the “Other Billing Contact” role.
v. Important Note of Updating Contact Information
1. After submitting changes, note that they will not be processed immediately. Our Customer Service team will process your request within 24 hours and may reach out to your Primary Key Contact for clarification if needed.
7. Profile Center - Delete Current Contact
a. Delete Current Contact - Click on the three-dot “…” function key at the far left of each row. A pop-up option will appear, allowing you to select “Delete” to remove the current contact.
b. In this page, you can
i. Reassign Primary Key Contact and Primary Billing Contact Role - If the deleted contact was a “Primary Key Contact” or “Primary Billing Contact”, specify another contact to replace them, as there should be one of each.
ii. Important Note of Updating Contact Information - After submitting changes, note that they will not be processed immediately. Our Customer Service team will process your request within 24 hours and may reach out to your Primary Key Contact for clarification if needed.
8. Profile Center - Review Contact Update History
a. Review Contact Update History - Click on “History” to open a pop-up window where you can review previous requests submitted for updating your company account’s contact information.
b. Change Acknowledgement Email and Reference ID - Every submitted request to change contact information will be immediately acknowledged with an email containing a unique request ID. This ID, along with additional details such as the requester’s information and the date/time of submission, can also be found in the History window.
